A friend is sick this morning and needs to postpone a flight with Frontier. Their hold time is in the “40 minutes range” but they always drop the call at about half-hour mark. The web site doesn’t offer the option to make changes.
Any suggestions on reaching them, short of going to the airport and possibly running into the same problem live?
(Update — got through to them after 1h30m wait)
You could try tweeting them. It’s not reliable, but many companies are responding to that these days.
Frontier is on life support, very understaffed, and the employees that are left are expecting to be laid off.